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Public Employee Press
Survey seeks Access-A-Ride
problems DC 37s Disability Advisory Committee
launched a campaign recently to improve the service provided to members who depend
on Access-A-Ride for their transportation. The committee took a survey
of members who use the service to pinpoint their most frequent complaints and
problems with the service. To continue its work, the committee needs members to
provide more detailed information about their complaints as reported to the MTA
or the customer service department of the individual carrier. We
need a brief explanation of the incident, said Patricia Washington, of the
unions Membership Records Dept., who works with the Disability Committee.
We also need the name of the person who took the complaint, date, time,
nature of the complaint and most importantly, the carrier. If written
complaints were sent, complainants should forward a copy and a copy of the response
from the MTA or the carrier to the Disability Advisory Committee. Responses
should also include name, complete address, and the last four digits of the members
or retirees Social Security number, union local and a telephone number.
Complaints are limited to two per customer. Also, include a short summary of how
often the service is used. All responses should be addressed to District Council
37, Disability Advisory Committee, 125 Barclay St., New York, NY 10007, MRU-Room
403a. Responses can also be e-mailed to pwashington@dc37.net. | |